Understanding Human Behaviour in the Workplace 2024 - 9 April 2024 (On Demand)


Focusing on interaction between humans & technology

Do you struggle to understand the way your staff and your customers behave? Why do some people seem to act in such an illogical way?

Do some of these issues sound familiar?

  • Have you ever asked a staff member not to do something then five minutes later they do it!
  • Why do staff not understand when computers make mistakes?
  • Why is it that some staff members can find the time to plan a weekend fishing trip but not take two minutes to complete a job sheet?
  • Why are we so bad at estimating time and budgets?
  • Why are many companies with automated checkouts scrapping them?

Over the last 120 years psychologists have started to understand why human beings do “stupid” and often baffling things in the workplace. When employers start to understand how people work, they can change their systems to get the best out of their staff.

As more and more technology takes over our lives we are starting to discover there are some ways where humans and technology can interact very well and some where we cannot.

What does this mean for AI, what are the benefits and what are the pitfalls?

This webinar will help you to understand why human beings behave in the way they do and what you can do to motivate them to do what you want them to do.


9 April 2024


This webinar will help you to understand difficulties in the following areas and how to address them…

  • Why do rewards often demotivate people?
  • Why do people just forget crucial information?
  • How could a NZ company lose millions of dollars and no one noticed?
  • When do human beings preform really well and when do they preform really badly?


HR professionals, team leaders, supervisors, managers, owners, and all employers.


Michael Hempseed, Director, Frontiers of Hope.

1.5 CPD Hours

  • On Demand Event
    • $215.00 excl. GST
    Complete online in your own time (Self-paced)
    • $215.00 excl. GST

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Our webinars operate on a 'one-connection-one-fee' basis so you can have your whole team participate for one cost effective price and claim CPD points.


All registrants to a live webinar will automatically be sent a recording at the end of that week along with a full transcript of the webinar, regardless of whether you attended or not.

Sole practitioners

A discount on webinars is available for sole practitioners. Please contact us at NZ‑learning@wolterskluwer.com to confirm eligibility.