Join our webinar to learn practical techniques for defusing aggressive behaviour and ensuring safety during challenging interactions, with a focus on understanding the body's response to anger and effective de-escalation strategies.
Since the pandemic, more and more people are getting angry and upset. Across New Zealand more businesses are reporting an alarming increase in challenging and aggressive interactions with staff, customers, or the general public. Aggressive and violent behaviour can be very confronting and a significant challenge to manage.
This webinar will look at what happens to our bodies when we become upset, angry or aggressive. When people become upset, the thinking part of the brain does not work, so trying to use reason and logic to deescalate someone does not work. This webinar will cover practical examples of techniques you can use to effectively defuse a tense situation. This webinar will also look at safety planning and emergency procedures if you are unable to calm the person.
Employers have a legal obligation under the Health and Safety at Work Act 2015 to ensure their staff are safe from verbal and physical abuse. Therefore, it is vital that workplaces take evidence-based steps to address this.
You will learn a wide variety of different de-escalation techniques and strategies.
Everyone! This is suited to all businesses from accountants, lawyers, HR, teachers, construction, government workers, charities and many more.
Michael Hempseed, Director, www.beingatruehero.com
Michael Hempseed is the author of Being A True Hero: Understanding and Preventing Suicide in Your Community. The book is being used by the New Zealand Police, Fire and Emergency NZ, GPs, Counsellors as well as many parents and teachers. He has trained everyone from army medics to social workers to health and safety companies. Michael gained an honours degree in Psychology from the University of Canterbury in 2008. In 2016 he spoke at TEDx.
1.5 CPD Hours
