Description
Join us to learn practical strategies to resolve workplace conflict, improve communication and strengthen working relationships
Workplace conflict is common, from miscommunication and competing priorities to different working styles.
If left unresolved, these issues can escalate into bigger problems that affect culture, morale and productivity.
In this webinar, employment lawyer Julia Shallcrass will show you how to prevent and resolve workplace conflict.
Learn practical early intervention, communication and conflict resolution strategies to address issues before they escalate.
You'll learn how to handle disputes constructively, mediate workplace tensions and lead difficult conversations with confidence.
Key areas covered include:
- Identifying the root causes of workplace conflict
- Using communication tools such as active listening and assertive techniques
- Applying structured conflict resolution strategies to achieve positive outcomes
LEARNING OUTCOMES
By the end of this webinar, attendees will be able to:
- Recognise common causes of workplace conflict and identify opportunities to prevent escalation
- Apply practical communication techniques to resolve conflict early and effectively
- Lead difficult conversations and facilitate constructive workplace discussions with confidence
- Select appropriate conflict management strategies for different workplace situations
- Respond to conflict fairly while reducing risks to working relationships, wellbeing and team performance
- Build a more collaborative and productive workplace by managing conflict constructively
SUITED TO
This webinar is ideal for people managers, team leaders, practice managers, business owners, and HR professionals who want to:
- Manage workplace conflict with confidence
- Lead difficult conversations effectively
- Improve communication and working relationships
- Support a positive and productive workplace culture
Suitable for professionals at all levels, this webinar provides practical strategies that can be applied across organisations of all sizes.
PRESENTER
Julia Shallcrass, Director and Lawyer/Employment Law Educator, KiwiBoss Limited
Julia is an employment and privacy lawyer with over 17 years of experience in legal education. As founder of KiwiBoss, she helps HR professionals, managers, and leaders navigate workplace challenges while ensuring compliance with employment laws. Known for her practical and engaging training style, Julia delivers in-house and public courses both virtually and across New Zealand. KiwiBoss training helps participants develop clear, actionable strategies for improving productivity. She’s also an employment columnist for the NZ Herald and was named one of NZ Lawyer’s Elite Women in 2024 for her contributions to the profession. To explore KiwiBoss training opportunities and stay updated on upcoming courses and webinars, visit kiwiboss.co.nz.
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