Improved Customer Experience = Improved Profit!

Description

You offer a great service – highly trained people delivering a quality, efficient, cost-effective service to a loyal client base.

That’s great – but it’s not enough!

In the highly competitive environment in which we operate, delivering on the functional aspects of what you offer is vital – but it’s just a ticket to the game. To differentiate your business and get your clients to want to do business with you (not just need to), you need to do more than just meet expectations – you must exceed them! And that’s not necessarily doing things better and faster (or cheaper) – it’s about how your customers feel when they do business with you.

This isn’t customer service. It’s every single touch-point your customers have with your company – from the genuine warmth in the way a phone is answered, the clarity of your written communications, the way your MD delivers a conference keynote, to the interactions every person in the business has with people they meet in their personal lives (a scary thought!). Each touchpoint either adds to the way customers (and potential customers) feel about your company / brand, or could leave them feeling cold.
This webinar is for everyone at every level – from the office junior to the CEO / Managing Partner. Whether you’re a one-person operation or part of a global corporate, you’ll understand why and how to deliver a great customer experience that will add to your bottom line!

The webinar will cover:

  • All of the ways your clients judge your company (this might blow you away!)
  • How improving the way we treat our internal customers might be just as (or more) important than our external customers
  • Some simple tips to deliver customer experiences that improve revenues and margins!

LEARNING OUTCOMES

  • Improved understanding of what encompasses customer experience
  • Greater internal collaboration between departments
  • Happier clients who want to do business with you
  • Increased revenues and margins!

SUITED TO 

Every person at every level in every sector – from the CEO / Managing Partner to the Office Junior.

PRESENTER

Stuart Sinclair, Director, &So Ltd.

 

1 CPD Hour

  • Aug 08
    • $175.00 excl. GST
    Thu, 10:30 AM NZST - Thu, 11:30 AM NZST Online
    • $175.00 excl. GST

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One-connection-one-fee

Our webinars operate on a 'one-connection-one-fee' basis so you can have your whole team participate for one cost effective price and claim CPD points.

Recordings

All registrants to a live webinar will automatically be sent a recording at the end of that week along with a full transcript of the webinar, regardless of whether you attended or not.

Sole practitioners

A discount on webinars is available for sole practitioners. Please contact us at NZ‑learning@wolterskluwer.com to confirm eligibility.