Description

Delivering Criticism is one of the most challenging things for anyone. You want someone to hear it, take it in and shift their behaviour.

When someone in your workplace requires improvement or reinforcement of good behaviour, feedback or criticism needs to be handled in a very specific way in order to dissipate defensiveness and get the result you intended to.

Through this webinar you will learn what to do and what not to do to assist you with this challenging task.

ORIGINAL BROADCAST DATE

7 December 2022

LEARNING OUTCOMES

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effectiveness of the session
• Uncover the best techniques for following up after the session
• A Take-Home Message

SUITED TO

All employers, CEOs, managers, team leaders, HR professionals.

PRESENTER

Camelia Petrus, Core Purpose Limited.