The client from hell! Keeping you safe.
At least once or twice in your career you will meet the querulous or litigious litigant.
If you become their target you will lose weeks and months of time justifying your actions to the Law Society and/or other professional bodies and to the courts.
Your practice, your family, your reputation and life will all become affected.
The first section of this webinar is designed to help you recognize the risks, the signs and symptoms to better protect yourself against future complaints.
The second section dovetails into the first and looks at the games clients play and how best to respond.
18 May 2022
You will learn to understand the risks, signs, symptoms of a potential litigious litigant, how to protect yourself and how best to respond.
You will be introduced to some of the games clients play and again will learn how best to manage yourself and protect yourself from party regret and anger.
This webinar is ideal for lawyers, advocates, legal executives, personal assistants and any others who come into regular client contact and can be exposed to the risk of conduct complaint.
Phillip Green, Mediator, Arbitrator & Barrister.
1.25 CPD Hours