The Apology and getting it right - Difficult conversations 2021 - 21 September 2021 (On Demand)


How to apologise when it matters and managing difficult conversations

Particularly useful for those in industry, employment, medical, family and education based practices and whether as lawyers, negotiators, mediators or senior executives.

In two sections, this practical webinar is set at an introductory to medium knowledge level. Getting an apology wrong will wind up conflict and push settlement into sabotage, litigation or worse. You will learn that giving something apparently as simple as an apology is in fact complex and challenging. And you will learn how to get it right to increase the chance of your getting your desired outcome. The second half of the webinar is another aspect of helping you avert conflict escalation by teaching you how to approach and run the difficult conversation. This section is especially relevant for those who are advising employers or HR persons, but also applies to any difficult conversation arising out of a relationship.


21 September 2021


You will learn that no conflict avoiding apology should be treated lightly. That managing and advising about the apology is a learned multi-faceted skill that needs careful hands on management to get it right so that the reason for giving it is met with the desired outcome.

Difficult conversations are just that. You will learn to manage them so that you avoid the traps for the unwary, and significantly improve the prospect of avoiding further conflict.


Lawyers, Accountants, Advocates, Management, Union Representatives, HR Advisers, Health and Education, Industry.


Phillip Green, Mediator, Arbitrator & Barrister

1.25 CPD Hours

  • On Demand Event
    Complete online in your own time (Self-paced)
    • $195.00 excl. GST

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Our webinars operate on a 'one-connection-one-fee' basis so you can have your whole team participate for one cost effective price and claim CPD points.


All registrants to a live webinar will automatically be sent a recording at the end of that week along with a full transcript of the webinar, regardless of whether you attended or not.

Sole practitioners

A discount on webinars is available for sole practitioners. Please contact us at NZ‑ to confirm eligibility.