The Apology and getting it right - difficult conversations - 24 March 2020 (On Demand)

Description

Part 1. How to apologise when it matters
Part 2. Managing difficult conversations

Particularly useful for those in industry, employment, medical, family and education based practices and whether as lawyers, negotiators, mediators or senior executives.

In two parts, this practical webinar is set at an introductory to medium knowledge level. Getting an apology wrong will wind up conflict and push settlement into sabotage, litigation or worse. You will learn that giving something apparently as simple as an apology is in fact complex and challenging. And you will learn how to get it right so as to increase the chance of your getting your desired outcome. The second half of the webinar is another aspect of helping you avert conflict escalation by teaching you how to approach and run the difficult conversation. This part is especially relevant for those who are advising employers or HR persons, but also applies to any difficult conversation arising out of a relationship.

ORIGINAL BROADCAST DATE

24 March 2020

LEARNING OUTCOMES

You will learn that no conflict avoiding apology should be treated lightly. That managing and advising about the apology is a learned multi-faceted skill that needs careful hands on management to get it right so that the reason for giving it is met with the desired outcome.
Difficult conversations are just that. You will learn to manage them so that you avoid the traps for the unwary, and significantly improve the prospect of avoiding further conflict.

SUITED TO

Lawyers, Accountants, Advocates, Management, Union Representatives, HR Advisers, Health and Education, Industry.

PRESENTER

Phillip Green, Mediator, Arbitrator & Barrister

1.25 CPD Hours

  • On Demand Event
    Complete online in your own time (Self-paced)
    • $195.00 excl. GST

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