Trusted Advising Skills 2019 - 26 February 2019 (On Demand)

Description

 Becoming a Trusted Advisor to clients and customers takes effort. Often companies build strong client relationships over time, however, they do not have a structured approach to engaging with clients.

Being intentional about how you plan for, execute, and manage client interactions is essential to success. This 60-minute webinar covers the stages of the Trusted Advisor process, detailing important steps that are needed to engage well with new and existing clients.
The webinar will cover the following:

  •  What does a Trusted Advisor relationship look like 
  •  How does knowing where the client is on the buyer behaviour curve guide your approach 
  •  The important of trust and how to define it 
  •  The 5 key steps of Trusted Advisor client interactions 
  •  An overview of each step; plan, connect, understand, compel and complete 
  •  The importance of having a meeting objective 
  •  Effective communication style considerations 
  •  Meeting guide template 

This webinar is at an introductory level and provides an overview of Trusted Advising. Attendees will review practical steps to an advising process and be introduced to some theory around effective communication. Skills can be applied to professional service firms ranging from small to large.

LEARNING OUTCOMES

  •  A practical process to follow for client interactions
  •  An understanding of how planning for interactions can improve business and relationship outcomes
  •  Tips for tailoring your approach to connect best with specific clients
  •  A meeting guide tool that can be used for client interactions

DATE OF ORIGINAL BROADCAST

26 February 2019

SUITED TO

Suited to accountants, lawyers and other professional services firms where preparing for client interactions is important. Suited to all levels of business while targeted at those who have regular client interactions

PRESENTER

Leigh Parker, Business Development Consultant, 6 Degrees Executive Development Ltd

 

 

 

1 CPD Hour

  • On Demand Event
    Complete online in your own time (Self-paced)
    • $170.00 excl. GST

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One-connection-one-fee

Our webinars operate on a 'one-connection-one-fee' basis so you can have your whole team participate for one cost effective price and claim CPD points.

Recordings

All registrants to a live webinar will automatically be sent a recording at the end of that week along with a full transcript of the webinar, regardless of whether you attended or not.

Sole practitioners

A discount on webinars is available for sole practitioners. Please contact us at NZ‑learning@wolterskluwer.com to confirm eligibility.