Satisfied Clients vs Loyal Clients
Emotionally connected clients are more than twice as valuable as highly satisfied clients as they buy more, are less price sensitive and more likely to recommend you?
Individuals working directly with clients will benefit from understanding the concepts of:
This is an introductory session detailing the above concepts with some practical tools.
This webinar is presented by Steven Colligan, an executive coach, consultant and facilitator, in conjunction with the College of Law, a school of professional practice for lawyers in Australia and NZ.
25 October 2018
Accountants, Lawyers, and all business professionals working directly with clients.
Steven Colligan, Consultant, Associate of College of Law, College of Law
1 CPD hour