Building Loyal Client Relationships - 25 October 2018 (On Demand)


Satisfied Clients vs Loyal Clients

Emotionally connected clients are more than twice as valuable as highly satisfied clients as they buy more, are less price sensitive and more likely to recommend you?

Individuals working directly with clients will benefit from understanding the concepts of:

  • Building Trust. 
  • Understanding and anticipating client’s needs. 
  • Creating frictionless experiences leading to loyal clients. 
  • Relational skills vs technical/process skills. 

This is an introductory session detailing the above concepts with some practical tools.

This webinar is presented by Steven Colligan, an executive coach, consultant and facilitator, in conjunction with the College of Law, a school of professional practice for lawyers in Australia and NZ.


  • Understanding of building loyal client relationships
  • Emotional connection vs technical connection


25 October 2018


Accountants, Lawyers, and all business professionals working directly with clients.


Steven Colligan, Consultant, Associate of College of Law, College of Law

1 CPD hour

  • On Demand Event
    Complete online in your own time (Self-paced)
    • $170.00 excl. GST

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Our webinars operate on a 'one-connection-one-fee' basis so you can have your whole team participate for one cost effective price and claim CPD points.


All registrants that do not log into the live webinar are automatically sent a recording either later the same day or early the next business day.

If you did log in and wish to view again simply drop us a line at NZ‑ and we’ll be happy to send it to you via email.

Sole practitioners

A discount on webinars is available for sole practitioners. Please contact us at NZ‑ to confirm eligibility.