Building Loyal Client Relationships - 25 October 2018 (On Demand)

Description

Satisfied Clients vs Loyal Clients

Emotionally connected clients are more than twice as valuable as highly satisfied clients as they buy more, are less price sensitive and more likely to recommend you?

Individuals working directly with clients will benefit from understanding the concepts of:

  • Building Trust. 
  • Understanding and anticipating client’s needs. 
  • Creating frictionless experiences leading to loyal clients. 
  • Relational skills vs technical/process skills. 

This is an introductory session detailing the above concepts with some practical tools.

This webinar is presented by Steven Colligan, an executive coach, consultant and facilitator, in conjunction with the College of Law, a school of professional practice for lawyers in Australia and NZ.

LEARNING OUTCOMES

  • Understanding of building loyal client relationships
  • Emotional connection vs technical connection

ORIGINAL BROADCAST DATE

25 October 2018

SUITED TO

Accountants, Lawyers, and all business professionals working directly with clients.

PRESENTER

Steven Colligan, Consultant, Associate of College of Law, College of Law

1 CPD hour

  • On Demand Event
    Complete online in your own time (Self-paced)
    • $170.00 excl. GST

Coming Soon

  • Tue 11 Feb 10:30 AM NZDT
    Year-End Tax Planning – Q&A session 2020
  • Tue 11 Feb 2:30 PM NZDT
    Digital Strategy and your website for 2020
  • Thu 13 Feb 2:30 PM NZDT
    Tax Residence Update 2020
  • Tue 18 Feb 10:30 AM NZDT
    Airbnb 2020 – GST considerations
  • Tue 18 Feb 2:30 PM NZDT
    FBT and Motor Vehicles 2020
All Coming Soon >>

One-connection-one-fee

Our webinars operate on a 'one-connection-one-fee' basis so you can have your whole team participate for one cost effective price and claim CPD points.

Recordings

All registrants that do not log into the live webinar are automatically sent a recording either later the same day or early the next business day.

If you did log in and wish to view again simply drop us a line at NZ‑learning@wolterskluwer.com and we’ll be happy to send it to you via email.

Sole practitioners

A discount on webinars is available for sole practitioners. Please contact us at NZ‑learning@wolterskluwer.com to confirm eligibility.