Improving Professional Trustee Performance - 3 July 2018 (On Demand)


Building productive relationships with beneficiaries and other parties in trusts 

Relationship management is a key skill area for professional trustees to manage relationships between co-trustees, beneficiaries, settlors and their advisers.

Trusteeship is as much a relationship game as it is a technical game. That’s because when problems arise in trusts, they often stem from breakdowns in relationships between trustees and beneficiaries, or between co-trustees.

Many trustees consider one of their biggest risks in the role is a disgruntled beneficiary. There’s no doubt that managing a fractured relationship can easily become a time-consuming challenge for any trustee.

The draft Trusts Bill signals further change is ahead. The draft legislation clearly puts trustees on notice by:

  • Making the duties and responsibilities of trustees more explicit (and therefore the rights of beneficiaries to hold trustees to account) 
  • Stating clear presumptions on how trustees inform beneficiaries of their interest, and how trustees should respond to beneficiary requests for information 

With those changes in mind, what steps can diligent professional trustees take to review and enhance their existing relationships within trusts?


This webinar will explore the nuances of the various relationships trustees must manage and provide practical strategies for:

  • Managing beneficiary expectations and relationships
  • Identifying and mitigating potential relationship issues or risks
  • Developing productive trustee relationships


3 July 2018


Accountants, lawyers, professional trustees and professional advisers who want to initiate conversations to reset the terms of engagement for existing trust appointments or capture opportunities to better assist clients with the trusteeship or estate planning needs.


Lyndsay Pope, Principal, Trustee Support Ltd

1.25 CPD hours

  • On Demand Event
    Complete online in your own time (Self-paced)
    • $190.00 excl. GST

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Our webinars operate on a 'one-connection-one-fee' basis so you can have your whole team participate for one cost effective price and claim CPD points.


All registrants that do not log into the live webinar are automatically sent a recording either later the same day or early the next business day.

If you did log in and wish to view again simply drop us a line at NZ‑ and we’ll be happy to send it to you via email.

Sole practitioners

A discount on webinars is available for sole practitioners. Please contact us at NZ‑ to confirm eligibility.