The client from hell! Keeping yourself safe
At least once or twice in your career you will meet a litigious client. If you become their target you will lose weeks and months of time justifying your actions or non-action to the Law Society/CA ANZ and/or other professional bodies.
The first section of this webinar is designed to help you recognize the risks, the signs and symptoms to better protect yourself against future complaints. The second dovetails into the first and looks at the games clients play and how best to respond.
You will learn to understand the risks, signs, symptoms of a potential litigious litigant, how to protect yourself and how best to respond to them.
You will be introduced to some of the games clients play and again will learn how best to manage yourself and protect yourself from party regret and anger.
This webinar is ideal for lawyers, advocates, accountants, legal executives, personal assistants and other professionals who come into regular client contact and can be exposed to the risk of conduct complaint.
9 November 2017
Phillip Green, Mediator, Arbitrator & Barrister
1.25 CPD hopurs